Terms and Conditions

  • Reservations are subject to acceptance of our Terms & Conditions – in compliance with the Consumer Protection Act (CPA).
  • Full Pre-payment is required by the guest to secure the accommodation. Confirmation of the payment is required by direct payment to the bank account of La Vieille Ferme .
  • For international transfers:
    • The room rate is calculated in South African currency and payment is required in South African currency (ZAR).
    • Payment will be the net amount and has to be free of any commissions and / or bank charges.
    • Payment must be made into the South African Bank Account of La Vieille Ferme.
  • Please e-mail proof of payment to bookings@lavf.co.za.
  • Alternatively credit card details may be provided by the guest for a direct debit. We accept Visa,MasterCard or American Express.
  • The quoted rate includes breakfast and 14% VAT.
  • Due to live booking options via internet, reservations are only secured on proof of payment of the required payment on a first come, first served basis. We cannot be held responsible for loss of a booking/s due to delayed payment.
  • We do not accept cheque payments unless 10 working days are given for cheque clearance to validate a booking/s prior to arrival.
  • Cancellation Policy:
    • Cancellation less than 48 hours forfeits full payment.
    • Cancellation 3 – 14 days prior to arrival = 75% payment retained.
    • Cancellation 15 – 21 days prior to arrival = 50% payment retained.
    • Cancellation 22 days prior to arrival = Full payment refunded.
    • Non-arrivals: Return of payment is negotiable at management’s discretion.
    • No payment will be retained should we be able to sell the room nights at any of the above given cancellation stages.
    • Should travel plans change after check-in, 48 hour notice is required.
  • Delayed charges: Should we need to charge your account for any beverages, telephone charges, tours, Wi-Fi, etc., expensed after check-out, we will contact you explaining the reason for this charge within 5 days after departure.
  • Non-Smoking Policy: Please note that La Vieille Ferme is a non-smoking facility. Should the non-smoking policy of our establishment be ignored, penalties will be levied without consultation. For your convenience ashtrays are available at designated smoking areas.